Rosie Lombardi
Building a bank without walls
December 2006
If you’re a Canadian, it’s a slogan as familiar to you as “It’s always fresh at Tim Hortons.” Oddly enough, though, it’s uttered by stern-faced Dutchman Frederik de Groot, admonishing you to “Save your money!”
Slow but steady: The march of open source
October 2006
Money isn't everything. People love finding good deals, like stumbling across an inexpensive but delightful wine. And then they will buy it again – not because it's cheap, but because it's good.
That's the pattern that's emerging with many open source implementations.
Futurist envisions our Wikifuture
September 2006
Collaboration means more than a warm fuzzy feeling. It will be the central, defining business concept of a new type of borderless organization and the driving economic force in the 21st century. That’s according to Don Tapscott, CEO of New Paradigm, a futurist think-tank based in Toronto.
The problem with customer loyalty myths
September 2006
Virtually every assumption floating around about customer loyalty is just plain wrong, and this faulty thinking is the source of a lot of dysfunctional corporate behaviour, including sinking big bucks in customer relationship management (CRM) systems that fail to deliver any value.
A honey of a hobby
April 2006
People often say they’ve been ‘bitten by a bug’ when they take up a hobby. The expression has a literal meaning for Greg Georgeff, the former CIO for the Province of Ontario, who raises bees in his spare time.
IT management: Still not ready for the graveyard
March 2006
At a recent symposium on the future of IT organizations, Gartner Inc. predicted that by 2011, at least 10 per cent of IT organizations will be disbanded, 10 per cent will be relegated to commodity status, and at least 75 per cent will change their role, based on extrapolations from current economic and technology trends.
